Greater Newport Physicians

Greater Newport Physicians is an Independent Practice Association dedicated to enhancing healthcare for the community with multiple offices located in California.

Greater Newport Physicians faced a challenge. While their dedication to patient care was unwavering, their online reputation was lagging. A respectable 3.8-star average rating fell short of the critical 4-star threshold that a substantial majority of patients, as 83% of patients require a minimum of 4 stars to even consider a healthcare provider. This meant their digital presence was being outshined by competitors who were rated 4-stars or above.

With a network of 35 providers, their 886 reviews were spread thin. This made it hard for potential patients to get a clear picture of their quality. A low star rating was keeping new patients away.

Greater Newport Physicians saw the growing importance of online reputation and to transform their digital footprint by partnering with RepuGen.

1. Streamlined Reputation Management: The practice teamed up with RepuGen's review management software to ease the task of generating and tracking patient reviews across Google, Healthgrades, and many other different online review sites.
2. Positive Review Generation: Greater Newport Physicians used review request campaigns that encouraged happy patients to share their experiences, leading to a substantial increase in the number of positive reviews.
3. Reviews and Alerts Monitoring: RepuGen’s system provides ongoing monitoring of online reviews, which allows for timely responses and notifies the team promptly of any new reviews.
4. Service Recovery: In addition to boosting positive reviews, RepuGen enabled the practice to quickly address negative feedback. This proactive service recovery approach helped resolve patient concerns and turn potentially negative experiences into positive ones.

From November 8, 2017, to November 30, 2024, the collaboration between Greater Newport Physicians and RepuGen yielded extraordinary results. Patient reviews surged by an astounding 629%, increasing from 886 to 6336 across multiple platforms. Simultaneously, the practice's average star rating climbed 18% from 3.8 to 4.5 stars.

By amplifying the voices of satisfied patients and optimizing online visibility, Greater Newport Physicians has solidified its position as a trusted provider of primary care services across California. This success story serves as a testament to the power of strategic online reputation management in building a strong, patient-centric healthcare brand.