Trusted by Thousands of Healthcare Providers Nationwide
What Is Net Promoter Score (NPS) ?
NPS is a metric utilized to assess how likely patients recommend a healthcare practice or their services. It helps to measure patient satisfaction and loyalty on a scale of 0-10.
Why Choose RepuGen for Your NPS Reporting?
NPS Dashboard
Gain insights of your patient base by visualizing NPS trends with interactive charts and graphs. Identify promoters, passives, and detractors and work towards patient satisfaction.
Actionable Insights
Track positive feedback from promoters to understand key satisfaction drivers, analyze feedback from detractors and passives to identify and work on areas for improvement.
Easy to Use
Intuitive interface with clear data representations for analyzing patient feedback. With customizable metrics and filters, practices can gain tailored insights to improve their services.
Benefits of NPS Survey for Your Practice
Improve Patient Loyalty
Our NPS reporting can integrate with other RepuGen services to enable providers to conduct surveys, monitor and respond to patient feedback in real-time, addressing their concerns and turning detractors into promoters.
Boost Staff Morale
RepuGen enables providers to recognize and celebrate areas of service excellence, fostering a culture of continuous improvement in patient care while reinforcing high morale among staff. With real-time tracking and measurement of improvement initiatives, they can make informed decisions to enhance their services.
Make Data-Driven Decisions
By using patient feedback and trends, practitioners can determine areas for improvement, prioritize their efforts, and allocate resources more effectively. This data-driven approach helps to ensure that their improvement initiatives are impactful, leading to a more satisfying experience.
Seamless Integration
RepuGen’s NPS reporting can seamlessly integrate with any EMR system. Monitor and respond to patient feedback in real-time, and turn detractors into promoters.
Security and Compliance
Track and analyze patient feedback securely, without compromising patients’ sensitive healthcare information with RepuGen’s HIPAA compliance.
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FAQs
NPS helps measure patient loyalty and satisfaction by asking how much they want to recommend a healthcare provider. It is important in healthcare as it helps identify areas for improvement and measures the effectiveness of patient experience initiatives.
Yes, you can request a free demo with us.
RepuGen’s NPS reporting is 100% HIPAA-compliant, so you don't need to worry about the safety and privacy of your patients’ data.
Yes, you can customize the survey questions or add on your own, tailoring the survey to your practice’s needs.
We send NPS surveys to your patients based on the frequency you specify, which can be weekly, bi-weekly, or monthly, maximizing the impact of the survey on patient satisfaction and loyalty.
RepuGen can seamlessly integrate with your existing practice management software to streamline your net promoter score survey reporting.
