Triad Radiology Associates

A physician practice dedicated to providing exceptional imaging and radiology services. Triad Radiology Associates provides diagnostic and interventional radiology services to several facilities located in the Piedmont Triad area, including Greensboro, Winston-Salem, Asheville and more.

Despite offering critical healthcare services, their online reputation was a stark contrast to the quality of care provided. A dismal 2.4-star rating cast a long shadow, falling far below the 4-star threshold that 83% of patients increasingly considered acceptable. This meant they were competing at a significant disadvantage against practices with a more polished online presence.

With only 54 reviews across their 11 providers, Triad Radiology Associates struggled to create a comprehensive picture of their capabilities and expertise. This scarcity of online testimonials made it difficult to build trust and confidence among potential patients. Given that about 71% of patients check at least 10 online reviews when making decisions, a limited review count could foster doubts about the practice's experience and patient base, potentially driving potential patients away.

With the help of RepuGen's comprehensive review management platform, the practice took proactive steps to boost their online presence and attract new patients. This strategic approach focused on generating positive reviews and improving patient satisfaction, ultimately positioning Triad Radiology Associates as a trusted choice in their industry..

1. Automated Review Management Process: Triad Radiology Associates implemented RepuGen's automated review management system to streamline the process of collecting patient feedback. By conducting patient satisfaction surveys following appointments, the practice was able to efficiently assess patient satisfaction ratings and gather valuable insights.
2. Increased Review Volume: Their practice experienced a notable surge in review quantity through targeted review requests to motivate happy customers to share their feedback. 
3. Regular Monitoring and Timely Responses: RepuGen's system enabled Triad Radiology Associates to continuously monitor online reviews across multiple platforms, allowing them to identify and respond to both positive and negative reviews promptly. This helped the practice demonstrate their commitment to patient satisfaction, enhance their online reputation, and patient engagement.
4. Balanced Reputation Across Multiple Review Sites: Triad Radiology Associates leveraged RepuGen's platform to strategically showcase positive reviews across multiple review sites and attract more patients. This was particularly important given 86% of patients consult at least two online review sites when researching healthcare providers.

From November 12, 2020, to November 30, 2024, Triad Radiology Associates experienced a remarkable transformation through their partnership with RepuGen. Patient reviews surged by an impressive 415%, increasing from 54 to 278 across various platforms. This growth was complemented by a substantial 75% increase in the average star rating, from 2.4 to 4.2 stars.

These results underscore the power of effective reputation management in the healthcare industry. By amplifying positive patient experiences and optimizing online visibility, Triad Radiology Associates has significantly enhanced their online reputation and positioned themselves as a trusted provider of radiology services.