Shenandoah Dermatology

Shenandoah Dermatology prioritizes patient-centered care, serving the people of western Virginia with a comprehensive range of dermatological services. Their expertise covers skin cancer treatment, botox injections, skin rash treatment, acne solutions, laser hair removal, and more.

While Shenandoah Dermatology provided exceptional treatment, their 3.8-star rating presented a challenge. A recent survey by RepuGen showed that nearly 78% of patients prioritize practices with a 4-star rating or higher. This online challenge risked overshadowing Shenandoah's expertise, making it easier for patients to choose competitors with a stronger online presence.

Further complicating matters, with only 108 reviews across their 37 providers, Shenandoah Dermatology struggled to create a comprehensive picture of their capabilities and expertise. This scarcity of online testimonials made it difficult to build trust and confidence among potential patients. Given that 71% of patients check at least 10 online reviews before making decisions, a limited review count could foster doubts about the practice's experience and patient base, potentially driving potential patients away.

Recognizing that their digital story was yet unwritten, Shenandoah Dermatology partnered with RepuGen to fix their online reputation.

1. Adopting Automated Review Management Process: RepuGen's automated system streamlined collection of patient insights through post-visit satisfaction surveys. This enabled Shenandoah Dermatology to proactively address concerns and cultivate positive online experiences.
2. Positive Review Generation: Targeted review requests encouraged satisfied patients to share their experiences, boosting the practice's online reputation with a surge in positive reviews.
3. Monitoring Reviews and Timely Alerts: RepuGen's system continuously monitored online reviews, ensuring timely responses to both positive and negative feedback.
4. Service Recovery Success: RepuGen's service recovery features played a vital role in helping Shenandoah Dermatology address negative reviews and improve their online reputation. By promptly responding to patient concerns and resolving issues, the practice demonstrated their commitment to providing exceptional care and building trust with their patients.

From May 20, 2019, to November 30, 2024, Shenandoah Dermatology experienced a remarkable transformation through its partnership with RepuGen. The practice witnessed a 828% surge in patient reviews, increasing from 108 to an impressive 1002. This significant growth was accompanied by an 21% increase in their average star rating, climbing from 3.8 to a stellar 4.5 stars. These achievements highlight the power of effective reputation management and marketing strategies. Shenandoah Dermatology's success story serves as an inspiration for other healthcare providers seeking to enhance their online presence and attract new patients.